FAQ

For an order in our online store you do not need a user account. However, you can create a user account at any time in a few steps. The user account must be confirmed by your stated E-Mail address. Afterwards you can access all information about your orders and returns.

WHICH METHODS OF PAYMENT DO WE OFFER?

You can pay to us via PayPal, purchase on invoice or direct bank transfer.

For payment via PayPal you need a PayPal account. You will then be automatically redirected to PayPal and can log in with your login details.The purchase via invoice is handled by our partner Ratepay.If you select the payment method Direct Bank Transfer in your order, you will receive an invoice with the order confirmation. Transfer the invoice amount directly to our bank account, stating the order number.

You can find an overview of all payment methods here.

WHAT ARE THE SHIPPING COSTS? a) within Germany we charge a flat shipping rate of 3,95€ b) for shipping to EU countries we charge a flat shipping rate of 7,95€

HOW LONG DOES THE SHIPPING TAKE? a) Goods in stock are usually shipped within 2-3 working days within Germany. b) Shipping to EU countries usually takes 3-5 days.

You can track your order from the moment it is shipped via the shipment tracking system. The shipment number can be found in the shipping confirmation.

Coupon codes can be redeemed in the shopping cart. Enter the coupon code in the provided field and click on APPLY COUPON. The discount will immediately be deducted from the total amount.

Important: Please make sure that the coupon has actually been redeemed and the coupon value has been deducted from the total amount of the invoice before completing the order. Coupons can only be redeemed during the order process. Unfortunately, we can not credit the voucher afterwards!

IMPORTANT INFORMATION

– You can only redeem one coupon code per order.

– Coupon codes may be subject to certain conditions which are stated on the coupon. For example: a minimum order value, a period of validity or a restriction regarding certain product categories.

– Coupon codes can only be redeemed online during the ordering process. Unfortunately, we cannot credit you for this afterwards.

– Coupon codes cannot be paid out in cash.

A return is free of charge for you within Germany. Please use the provided return label. Fee-based returns should be insured and sent to the following address:

IVI GmbH

c/o H.S. Fashion Logistics GmbH

Fuggerstraße 20

49479 Ibbenbüren

Germany

If the ordered garment does not fit or if for some reason you don’t like it anymore, you have the option to send it back to us. All you have to do is to return the unworn garments in their original packaging. Above all, all labels must still be on the garment. Returns within Germany are free of charge for you. If you return all parts of an order to us, please also return the IVI shipping box.

How it works:

– Fill out the return form and state the reason for return

– Stick the return label on the outside of the package and drop it off at the nearest DHL/Post office.

– Unfortunately, it is not possible to exchange the sticker via the returns form. In that case you must place a new order in our online store.

Please note that the costs for returns outside Germany are not covered by us. We ask you to send the goods back to us insured.

If you do not follow our return procedure, you will have to pay the direct costs for the return shipment. Please note that we do not accept returns that are sent as freight collect.

Here you will find our size chart and tips on how to measure yourself correctly. Please note that our tunics are oversized and therefore have a wide cut. Always refer to the product description and details.

If you are still uncertain about the size, you can reach us via the contact form. We are also happy to advise you by telephone on 0221/96446922 (Mon-Fri 9am-6pm).

WHO CAN I CONTACT?

Do you have a question, a request or do you need help with your order? You can reach us either via the contact form or by phone at +49(0)221/96446922 (Monday to Friday from 9-18 o’clock). We will process your inquiry as soon as possible.contact form

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