{"id":37519,"date":"2023-05-17T15:17:56","date_gmt":"2023-05-17T13:17:56","guid":{"rendered":"https:\/\/www.ivicollection.com\/?page_id=37519"},"modified":"2025-11-28T11:05:03","modified_gmt":"2025-11-28T10:05:03","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/www.ivicollection.com\/en\/shipping-delivery\/","title":{"rendered":"Shipping & Delivery"},"content":{"rendered":"\t\t
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Shipping & Delivery<\/h1>

Our goal is to process and ship your order on the business day we receive payment or the following business day.<\/p>

How much are the shipping costs?<\/strong><\/h3>

Within Germany, we charge a flat shipping fee of \u20ac5.95.<\/p>

Shipping within Germany is carried out by our logistics partner DHL.<\/p>

For shipping to EU countries, we charge a flat shipping fee of \u20ac8.95.<\/p>

We ship to the following countries: Germany, Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Sweden, Spain, Czechia, and Austria.<\/p>

The delivery times given are guidelines and apply from the date of dispatch.<\/p>

Please note that additional customs duties, taxes, and fees may apply for deliveries to non-EU countries.<\/p>

What should I do if my order is damaged in transit?<\/strong><\/h3>

If you find transport damage to your order, please contact our customer service (shop@ivicollection.com) and we will help you as soon as possible.<\/p>

How long does shipping take?<\/strong><\/h3>

Goods in stock are usually shipped within Germany within 2-3 business days.<\/p>

Shipping to EU countries usually takes 3-5 days.<\/p>

You can track your order via the tracking link once it has been shipped. You will find the tracking number in the shipping confirmation email we sent you.<\/p>

What should I do if I receive the wrong items?<\/strong><\/h3>

If you have received the wrong item or part of your order is missing, please contact our customer service team (shop@ivicollection.com) and we will help you as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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